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Also available nationwide in pharmacies and selected health food stores!
(1) The provider and contractual partner for the goods presented in our online shop “www.foondiert.com” is Fountain House GmbH, Harvestehuder Weg 16A, 20148 Hamburg, telephone +49-40-43091336, email info@foondiert.com (hereinafter referred to as “provider”).
(2) These general terms and conditions are part of every contractual agreement between the provider and the respective customer. Any conflicting general terms and conditions of the customer are rejected.
(1) The provider offers the items shown in this online shop for sale. The color representation of the items on the website may vary slightly depending on the Internet browser used and the customer's monitor settings; these deviations are never completely avoidable for technical reasons. The selection of goods, conclusion of the contract and contract processing take place in German or English at the customer's discretion.
(2) The provider makes a binding purchase offer for the goods shown in the shop. By sending the order request via the "buy" button, the customer accepts the purchase offer. The provider confirms the conclusion of the contract by email (contract confirmation).
(3) Before accepting the purchase offer, the customer is shown an overview of the data recorded for his order, including the essential characteristics of the goods. At this point, the customer has the opportunity to check the data for possible input errors and, if necessary, go back one or more steps in the ordering process to change the data or cancel the order altogether.
(4) After the contract has been concluded, the provider sends the customer the content of the concluded contract (contract text) by email. At the same time, the provider saves the contract text in its electronic data processing. Since the customer does not have access to this, it is the customer's responsibility to keep the email with the contract text in their own interest.
(1) All product prices are total prices plus shipping costs. The fees include statutory sales tax.
(2) Information on shipping costs can be found in the respective product description.
(3) To pay for his purchase, the customer can use the following payment methods: PayPal, Klarna, Shopify Pay, Mastercard, Visa.
(4) For advance payment orders, a payment period of one week from receipt of the contract confirmation applies. The provider will hold the desired goods for the customer during the payment period. The provider reserves the right to withdraw from the contract and sell the goods elsewhere if payment is not made on time.
(5) For deliveries to countries outside the European Union, customs duties and import sales tax may apply, which the customer must pay to the customs authorities upon receipt of the shipment. These duties are in addition to the purchase price and shipping costs and are beyond the control of the provider.
(1) Information on delivery times can be found in the respective product description. A statement in days refers to the period from payment by the customer to delivery of the shipment.
(2) Several products ordered at the same time will be delivered in one shipment; the delivery time of the product with the longest delivery time applies to the joint shipment. If the customer wishes to have a specific product with a shorter delivery time delivered in advance, he must order this product separately.
(3) If a delivery fails because the customer has provided an incorrect or incomplete delivery address, a new delivery attempt will only be made if the customer bears the direct costs of re-shipping.
(1) A customer who purchases as a consumer has a right of withdrawal in accordance with the statutory conditions. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.
(2) The provider grants a consumer with permanent residence outside Germany a consumer right of withdrawal in accordance with the German requirements and legal consequences even if the consumer's national law does not provide for a right of withdrawal or ties the withdrawal to a shorter period of time or to a stricter form than under German law.
The customer has warranty claims (also known as liability for defects) in accordance with statutory provisions.
(1) For the out-of-court settlement of consumer disputes, the European Union provides an online platform (“ODR platform”) at the address ec.europa.eu/consumers/odr.
(2) We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. However, German law does not apply to consumers who are permanently resident abroad if the consumer's national law contains provisions from which no contractual deviation is possible to the detriment of the consumer.
(2) Should individual provisions of these general terms and conditions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
