Information concerning the right of withdrawal for physical goods delivered by post

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us (Fountain House GmbH, Harvestehuder Weg 16A, 20148 Hamburg, phone +49-40-43091336, email [email protected]) by means of a clear declaration (e.g. a letter or email sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract to:

Ontaro Ltd.
Returns Department
Gadelander Street 77
24539 Neumünster
Germany

The deadline is met if you send the goods before the expiry of the period of fourteen days.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

- To:

Fountain House GmbH
Harvestehuder Weg 16A
20148 Hamburg
Germany

Email [email protected]

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

- Ordered on (*) / received on (*),

- Name of consumer(s),

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate.